Reset Your Password
Set a new password after verifying your identity.
Once you have entered your one-time code, this screen lets you choose a new password. You type the new password twice — once to set it and once to confirm — and it must meet the same security rule used when you registered. After a successful reset, the app returns you to the Sign In screen to log in with your new password.
Overview
This screen has two password fields, each with its own show/hide toggle. It is the final step of the password reset flow.
| Element | Description | Default |
|---|---|---|
| Password | Your new password; must meet the password rule | Empty and masked |
| Confirm Password | Must match the new password exactly | Empty and masked |
| Show / Hide (password) | Reveals or masks the new password field | Masked |
| Show / Hide (confirm) | Reveals or masks the confirm field | Masked |
| Update | Checks both entries and saves the new password | — |
| Error line | Shows why the server refused the change | Hidden |
| Back control | Returns to the code screen and cancels any request in progress | — |
Your new password must be 8 characters with upper & lower case letters, a number, and a symbol. Choose something memorable but strong.
Getting Here
- Complete the Forgot Password step to receive a code.
- Enter the code on the Verify Your Identity (OTP) screen.
- After the code is verified, this Reset Your Password screen opens.
You cannot reach this screen directly. It needs both the mobile number and the verified code from the two screens before it, which is what proves the reset is really yours.
Set Your New Password
Enter and confirm your new password.
- Type your new Password, using the Show / Hide icon to check it.
- Re-enter it in Confirm Password, and use that field's Show / Hide icon too.
- Tap Update.
- A loading spinner appears while the change is saved.
- On success, the app returns you to the Sign In screen.
After your password is reset, sign in with your email and the new password. Your old password no longer works.
Meet the Password Rule
The same rule applies here as on the registration form.
| Requirement | Example characters |
|---|---|
| At least 8 characters long | — |
| At least one lower-case letter | a–z |
| At least one upper-case letter | A–Z |
| At least one number | 0–9 |
| At least one symbol | ! @ # $ % ^ & * ( ) _ + = - |
A symbol outside the list above does not count toward the rule. If the app keeps rejecting a password that looks strong, swap the symbol for one from this list.
Understand the Validation Messages
The screen checks your entries before saving, in this order. The first problem it finds is the one it reports.
| Order | Situation | Message you see |
|---|---|---|
| 1 | Password left blank | "Please enter password." |
| 2 | Password does not meet the rule | "Password must be 8 characters with upper & lower case letters, a number, and a symbol." |
| 3 | Confirm left blank | "Please enter confirm password." |
| 4 | Confirm does not match | "Please check confirm password." |
All four appear as pop-up alerts. Problems reported by the server appear instead as a red line on the screen plus a pop-up.
| Server situation | What you see |
|---|---|
| The change is refused | The reason appears as a red line and as a pop-up |
| No explanation is sent | "No Data Found" appears as a red line, with the raw response in a pop-up |
| Your session has expired | You are signed out and returned to the sign-in screen |
| The request fails entirely | A pop-up alert explains the failure |
If both passwords do not match exactly, the reset will not go through. Use the show icons to confirm they are identical before tapping Update.
After You Reset
Once the reset succeeds, the app returns you to the sign-in screen. Here is what has and has not changed.
| Item | After the reset |
|---|---|
| Your old password | No longer works anywhere |
| Your new password | Works immediately, on every device |
| Your email / sign-in name | Unchanged |
| Your mobile number | Unchanged |
| Your agencies | Unchanged — you do not have to request access again |
| Your settings | Unchanged — theme, units, default tab, and sounds are all kept |
| Downloaded agency data | Unchanged and still on the device |
| Other devices already signed in | Not signed out straight away, but they will need the new password next time |
Sign in once on this device right away to confirm the new password works, rather than discovering a typo during an incident.
Leaving This Screen
Tapping the back control cancels any request in progress and returns you to the code screen. Your password is unchanged, and your old password still works — but the code may have expired by the time you get back, in which case start again from Forgot Password.
How This Connects
This is the only screen in the app that changes your account password, and it is deliberately the end of a chain.
- It uses the mobile number from Forgot Password and the verified code from Verify Your Identity (OTP). Both travel with the request; neither is shown on this screen.
- Your password lives with your REDENES account, not on this device. Changing it here changes it everywhere — every phone and tablet you sign in on.
- Other devices already signed in are not signed out immediately, but they will need the new password the next time they sign in. See Sign In.
- Nothing else about your account changes: your agencies, settings, device names, and downloaded data are untouched.
- Losing signal stops the change, because the new password has to be stored on the server. Nothing is half-saved — either the reset succeeds and you are returned to Sign In, or nothing changes at all. Reconnect and tap Update again, and request a fresh code if the old one has expired.
Troubleshooting
| If this happens | What to do |
|---|---|
| "Password must be 8 characters with upper & lower case letters, a number, and a symbol." | Add whatever is missing, and use a symbol from the allowed list. |
| "Please check confirm password." | Turn on both Show / Hide icons and compare the entries character by character. |
| "Please enter confirm password." | Fill in the second field as well; both are required. |
| The server refuses the change | Your code has probably expired. Start again from Forgot Password for a fresh code. |
| You were signed out mid-reset | Sign in with your old password, then run the reset again. |
| You are returned to Sign In but the new password is refused | The reset did not complete. Run the reset again and watch for the success return. |
| You forget the new password immediately | Run the whole reset flow again from Forgot Password. |
Related Pages
⬅️ Previous: Forgot Password | Next: Name Your Device ➡️