REDENES Mobile App
A field communications and coordination app that keeps first responders connected, informed, and ready.
The REDENES Mobile App brings your agency's tools into one place on your phone or tablet. From a single dashboard you can reach your personnel directory, calendar, weather, GPS and maps, live video streams, status board, inventory, and more. Everything is organized around the organization you belong to, and the app keeps you up to date with alerts and messages wherever you are.
Overview
REDENES is built for use in the field, so it focuses on quick access and clear status. The features available to you are configured by your organization, so your screen may look different from a colleague's at another agency.
- One dashboard, five tabs — Home, Logs, Alerts, References, and Account.
- Organization-aware — switch between organizations you belong to from the top header.
- Always-on alerts — push notifications and critical alerts keep you informed even when the app is closed.
- Built for teams — directory, status board, messaging, and shared data keep everyone coordinated.
- Works without signal — your agency's information is downloaded to the device at sign-in, so the app keeps working when you lose service.
The REDENES Mobile App is available on both iOS and Android, and the two apps share the same features and layout. These help pages describe the iOS app, but Android works the same way with small platform differences.
Getting Here
- Install the REDENES Mobile App from the App Store (iOS) or Google Play (Android).
- Open the app for the first time.
- Follow the on-screen onboarding to grant permissions and set up your device.
What You Can Do
The app gathers many tools into one place. Which of these you see depends entirely on what your agency turned on for your role.
| Area | What it is for | Where you find it |
|---|---|---|
| Home | Your main grid of feature tiles | Home Tab |
| Status | Set your availability and see your team's | Status & Availability |
| Directory | Find personnel and contacts | Home tab tile |
| Calendar | Shifts, training, and events | Home tab tile |
| Weather | Forecasts and weather alerts for your zones | Home tab tile |
| Maps & GPS | Navigate and view shared map data | Home tab and References tab tiles |
| Compass | Bearing, with true north or magnetic north | Home tab tile |
| Video Streams | Live video feeds | Home tab tile |
| Translation | Translate speech and text, including offline | Home tab tile |
| Conference | Join and manage conference calls | Home tab tile |
| Inventory | Log and track equipment and supplies | Logs Tab |
| Communications | Radio channel and codeplug reference | References Tab |
| Notifications | Review alerts and system messages | Account Tab |
| Account | Manage your profile, settings, and devices | Account Tab |
Before you start, make sure you have your sign-in email and password ready, and your mobile number on hand in case you need to reset your password. Password recovery is sent by text message, not email.
Set Up in a Few Steps
Getting started takes only a few minutes. Each step has its own page with the full detail.
- Review the privacy information and grant the requested permissions so alerts and location work correctly — see First Launch & Onboarding and App Permissions.
- Name your device so your agency can recognize it — see Name Your Device.
- Create an account if you do not have one, then sign in — see Create an Account and Sign In.
- Choose how you are joining, confirm which devices should be logged in, and let the app download your organization's data.
What Your Agency Controls
Almost everything you see in the app is set by your organization rather than by you.
| Set by your agency | What it affects |
|---|---|
| Which tiles appear | The features on Home, Logs, Alerts, References, and Account |
| Tile names, icons, and colors | A tile may be called something different at your agency |
| View, add, edit, and share rights | Whether you can only read a feature's records or also create and change them |
| Status names | The duty statuses you can choose on the status board |
| Map layers and offline map areas | Which maps download to your device |
| Paid device count | How many of your devices can be signed in at once |
| Notification sounds | The normal and critical alert sounds, including custom ones |
If a feature described in these pages is missing from your app, it is almost always because it is not enabled for your agency or your role. Ask your agency administrator rather than reinstalling the app.
Finding Your Way Around
Once you are signed in, everything is reached from the dashboard.
| Where | What it does |
|---|---|
| Bottom tab bar | Five tabs — Home, Logs, Alerts, References, Account — always in the same order |
| Swipe left or right | Moves between tabs without reaching for the bar |
| Double-tap a tab | Scrolls that tab's grid back to the top |
| Organization name (top) | Tap to switch between the agencies you belong to |
| Red bubble on a tab | Something unread is waiting on that tab |
| Scan button (top) | Reads a QR code and opens whatever it points to |
| Back control | Returns you from a feature to the grid you came from |
Words You Will See
A few terms appear throughout the app and these pages.
| Term | What it means |
|---|---|
| Agency / organization | The group you work for. You may belong to more than one, and you switch between them in the header. |
| Tile | One card on a tab's grid. Each tile opens one feature. |
| Link board / command board | A shared page of external links your agency publishes. |
| Mutual aid | Joining another agency's incident temporarily, using an incident ID. |
| Organization code | A 6-character code that requests membership of an agency. |
| One-time code (OTP) | A six-digit code texted to you when you reset your password. |
| Duty status | Whether you are on duty, off duty, or on call. Your team sees it on the status board. |
| Codeplug | A radio configuration — the channels and settings a radio uses. |
| Critical alert | An alert allowed to sound even when your phone is silenced. |
How This Connects
Everything in the app is organized around the organization you are currently viewing, shown at the top of the dashboard.
- Your account, password, and mobile number live with REDENES and are set up in Create an Account, Forgot Password, and Reset Your Password.
- Your device identity — its name and registration — is created during First Launch & Onboarding and Name Your Device, and is what your agency sees in its list of devices.
- Your personal preferences (theme, units, date format, which tab the app opens on, screensaver timeout, and more) are stored with your account on the server and are loaded onto the device every time you sign in. See Sign In for the full list.
- Your agency's tiles, directory, forms, and map data are downloaded to the device right after you confirm device access, then read from the device from that point on. This is what lets the app keep working with no signal.
- When you lose signal, the app shows a banner reading "No Internet Connection - All data is offline only". You can keep reading everything that was already downloaded. When you reconnect, the app resumes contacting the server and refreshes counts and data in the background.
Troubleshooting
| If this happens | What to do |
|---|---|
| The app opens to the sign-in screen every time | That is normal until you sign in. Once you sign in, the app remembers you and opens to your dashboard. |
| A feature you were told about is missing | It is not enabled for your agency or your role. Contact your agency administrator. |
| A banner reads "Permissions might effect app function" | One or more permissions are switched off. See App Permissions to turn them back on. |
| A banner reads "No Internet Connection - All data is offline only" | You have lost service. Everything already downloaded still works; new changes will sync when you reconnect. |
| Tapping a map or GPS tile shows a downloading message | Map data is still downloading. Stay on a good connection and try again in a few minutes. |
| You cannot remember your password | Use Forgot Password on the sign-in screen. The reset code is sent by text to the mobile number on your account. |
Related Pages
- First Launch & Onboarding
- App Permissions
- Create an Account
- Sign In
- Name Your Device
- Main Dashboard & Tab Bar
Next: First Launch & Onboarding ➡️