Create an Account
Register a new REDENES account with your name, contact details, and a secure password.
If you do not already have a REDENES account, you can create one from the sign-in screen. The registration form collects your name, date of birth, mobile number, email, and a password. Once you register successfully, the app returns you to the sign-in screen so you can log in with your new account.
Overview
The registration screen is a single form. Every field is required, and the password must meet a strict security rule. A country code selector sits next to the mobile number field, and the date of birth uses a date picker rather than typing.
| Field | Required | Notes |
|---|---|---|
| First Name | Yes | Free text |
| Last Name | Yes | Free text |
| Date of Birth | Yes | Opens a date picker; you cannot type into this field |
| Country Code | Yes | Tap to choose your country's dial code; pre-filled if the app already knows your country |
| Mobile | Yes | Combined with the country code to make your full number |
| Yes | Must be a valid email address; this becomes your sign-in name | |
| Password | Yes | Must meet the password rule below |
| Confirm Password | Yes | Must match the password exactly |
| Control | What it does |
|---|---|
| Show / Hide (password) | Reveals or masks what you typed in the password field |
| Show / Hide (confirm) | Reveals or masks the confirm password field |
| Register | Checks the form and creates your account |
| Log In | Returns to the sign-in screen without registering |
| Back control | Returns to the sign-in screen without registering |
Your password must be 8 characters with upper & lower case letters, a number, and a symbol. For example, a mix like Resp0nse! meets all four requirements.
Getting Here
- Open the app to the Sign In screen.
- Tap the Register link.
- The registration form opens.
Create Your Account
Fill in the form from top to bottom, then submit.
- Enter your First Name and Last Name.
- Tap the Date of Birth field and choose your birth date from the picker, then confirm it.
- Tap the Country Code button and pick your country, then enter your Mobile number.
- Enter your Email address.
- Enter a Password that meets the rule, then re-enter it in Confirm Password. Use the Show / Hide icons to check both entries match.
- Tap Register.
- A loading spinner appears while your account is created.
After a successful registration, the form clears and the app returns you to the Sign In screen. Your email is remembered and pre-filled there so you can log in right away — you only need to type your password.
Meet the Password Rule
The rule line sits under the password field. It is shown in grey while you work, and turns red if the password you typed does not qualify.
| Requirement | Example characters |
|---|---|
| At least 8 characters long | — |
| At least one lower-case letter | a–z |
| At least one upper-case letter | A–Z |
| At least one number | 0–9 |
| At least one symbol | ! @ # $ % ^ & * ( ) _ + = - |
A password that is long but has no symbol, or has a symbol outside the list above, will be rejected. Check the rule line under the field — if it is red, the password does not qualify yet.
Choose Your Country Code
The country code picker makes it easy to find your dial code.
- Tap the Country Code button next to the mobile field.
- Use the search box at the top to type a country name, two-letter country code, or dial code. The list filters as you type.
- Each entry shows in the form
dial code (country) - country name, for example+1(US) - United States. - Tap your country to select it. The picker closes and the button updates to show your chosen dial code.
- To close without choosing, use the back control on the picker.
| Search text | Matches |
|---|---|
United | United States, United Kingdom, United Arab Emirates |
US | Entries whose country code or name contains US |
+44 | United Kingdom |
The picker shows the full list of countries the moment it opens, and clearing the search box brings the whole list back. Your mobile number is stored as the dial code and the number joined together, so pick the right country before you submit.
Understand the Validation Messages
The form checks your entries and shows a message under any field that needs attention. Messages under a field clear as soon as you tap back into it.
| Situation | Message you see | Where it appears |
|---|---|---|
| First name left blank | The required-field message under First Name | Under the field |
| Last name left blank | The required-field message under Last Name | Under the field |
| Mobile left blank | The required-field message under Mobile | Under the field |
| Email left blank | "Please enter email" | Under the field |
| Email not a valid address | "Please enter valid email" | Under the field, as soon as you leave it |
| Password left blank | The required-field message under Password | Under the field |
| Confirm password left blank | The required-field message under Confirm Password | Under the field |
| Password does not meet the rule | The password rule line turns red | Under the password field |
| Confirm does not match | "Please check confirm password" | Pop-up alert |
| The server rejects the registration | The message from the server | Pop-up alert |
Double-check your email address before registering — it is your sign-in name, and a typo means you will not be able to log in. Your mobile number matters just as much: password resets are sent by text to that number.
If the Request Times Out
Registration needs a working connection.
- If the request times out, the app retries automatically once.
- If it times out again, you are offered Try Again or Cancel.
- Tap Try Again to resubmit the same details without retyping them.
How This Connects
Registering creates your REDENES identity; it does not, on its own, put you in an agency.
- The registration request is tied to this device's registration, created during First Launch & Onboarding. That is why onboarding runs before you can register.
- The email you enter is saved and pre-filled on the Sign In screen the next time it opens.
- The mobile number and country code you enter are what Forgot Password sends the reset code to, and the country code you pick is remembered and pre-selected there.
- The password rule here is exactly the same rule enforced on Reset Your Password.
- After you register and sign in, you still need to join an agency. That happens on the step after sign-in, where you can enter an incident ID or a 6-character organization code. See Sign In.
- Losing signal stops registration, because a new account has to be created on the server. Nothing you typed is lost while the form is open — reconnect and tap Register again. If you leave the screen, you will need to re-enter the form.
Troubleshooting
| If this happens | What to do |
|---|---|
| The password rule line is red | Add whatever is missing — length, upper case, lower case, a number, or a symbol from the allowed list. |
| "Please check confirm password" keeps appearing | Tap both Show / Hide icons and compare the two entries character by character. |
| "Please enter valid email" appears on a correct-looking address | Check for a stray space, a missing @, or a missing part after the dot. |
| The country code button shows the wrong dial code | Tap it and search for your country again; the button always shows what is currently selected. |
| The date of birth field will not let you type | That is expected. Tap the field and use the date picker. |
| Registration says the account already exists | You already have an account. Go back to Sign In, or use Forgot Password if you cannot recall the password. |
| Nothing happens when you tap Register | A field-level message is waiting somewhere on the form. Scroll up and down to find the red text. |
Related Pages
⬅️ Previous: App Permissions | Next: Sign In ➡️