Personal Profile

View and update your own account details, devices, and agency information.

The Personal Profile screen is where you manage information about yourself. From a simple menu of three buttons you can open your user info to update your name, email, phone, and password; review every device signed in to your account and log one out remotely; and look at your standing in this agency, including your rank, status, and the groups you belong to.

Overview

The Personal Profile screen is just a menu. The header shows the module name your agency gave this tile.

Button	What it opens
User Info	Your name, contact details, sign-up date, last-seen time, counts, and password controls.
Devices	Every device and watch linked to your account, with Logout and Remove actions.
Agency Info	Your role, rank, status, member-since date, device allowance, and group membership in this agency.

Getting Here

1. Open the Account tab and tap the Personal Profile module.
2. The screen appears with your module name as the header.
3. Tap one of the three buttons to move into that area.
4. Tap the Back arrow to return to the account grid.

Viewing and Editing Your User Info

1. Tap User Info. The page stays blank for a moment while it loads, then shows your details.
2. Your full name appears at the top with a colored stripe beside it — that is your contact color, the same one teammates see next to your name elsewhere in the app.
3. Tap the edit control next to your name to open a popup where you can change your First Name, Middle Name, and Last Name, then save.
4. Tap the edit control next to your email or phone to open a popup for updating that one detail.
5. Tap the Change Password control to open the password popup.

What the User Info page shows

Line	What it is
Name	Your first, middle, and last name joined together.
Colored stripe	Your contact color.
Email	The email address you sign in with.
Phone	The phone number on your account.
Sign-up date	When your account was created, in your preferred date format.
Last seen	A friendly phrase — see the table below.
Orgs :	How many agencies you belong to, across the whole system.
Devices :	How many devices are on your account.

How "Last seen" is worded

When you were last active	What it says
Under a minute ago	Last seen just now
Within the last 24 hours	Last seen 2 hours ago (or similar)
More than a day ago	Last seen on followed by the date and time
The app cannot read the value	Last seen unknown

Editing your name

1. Tap the edit control beside your name.
2. Change First Name, Middle Name, or Last Name. Middle name may be left empty.
3. Tap Save. If the first name field is empty you get the message "Enter firstname" and nothing is saved.
4. Tap Cancel to close the popup without saving.

Editing your email or phone

1. Tap the edit control beside the value you want to change. The popup is titled Email or Phone and is pre-filled with the current value.
2. Type the new value.
3. Tap Save. If the field is empty you get "Enter Email" or "Enter Phone".
4. Tap Cancel to close without saving.

Changing your password

1. Tap the Change Password control.
2. Fill in current password, new password, and confirm password. All three are required.
3. Tap Save.

The app checks the three fields in order and stops at the first problem:

Message	What it means
"Enter current password"	The first field is empty.
"Enter new password"	The second field is empty.
"Enter confirm password"	The third field is empty.
"Please match new password and confirm password"	The new and confirm fields do not match.
"You're offline. change password requires internet."	You have no connection. Changing a password cannot be queued.

If your current password is wrong, the server's reason is shown in an alert.

caution

Changing your password is the only edit on this screen that requires a connection. Name, email, and phone changes are held on your device when you are offline and sent later; a password change is refused outright, because it has to be checked against the server.

Reviewing and Managing Your Devices

1. From the Personal Profile screen, tap Devices. The page loads the devices signed in to your account.
2. Tick the include watches checkbox at the top to add a second section for paired watches. Clearing it hides that section again.
3. Each section has a header showing its name and how many entries it has — for example Devices and 3 items.
4. Tap Back to step back to the Personal Profile menu.

What each device row shows

Line	What it is
Name	The identifying name given to the device.
Type	Phone, tablet, and so on.
Manufacturer and Model	The hardware.
OS Version and App Version	What it is running.
Last login	When the device last signed in, in your preferred date format.
Last seen	When it was last active.

Watch rows show type, manufacturer, model, OS and app version, screen size, battery level as a percentage, the name and model of the phone it is paired to, and when it was last seen.

The button on each device row

The button changes depending on the device's state.

Button	When it appears	What it does
Current Device	This is the device you are using right now.	Nothing — it is dimmed and cannot be tapped.
Logout (red)	The device has an active session.	Signs that device out remotely, after you confirm.
Remove (blue)	The device has no active session.	Unlinks the device from your account, after you confirm.

Logging out a device remotely

1. Find the device and tap its red Logout button.
2. A prompt titled Are you sure? asks "You want to logout this device".
3. Tap Yes to sign it out, or No to leave it alone.
4. The list reloads, and that device's button changes to Remove.

If you are offline you get the message "You're offline. Remote logout requires internet." and nothing happens.

Removing a device

1. Find the device and tap its blue Remove button.
2. A prompt titled Are you sure? asks "You want to remove this device".
3. Tap Yes to unlink it, or No to keep it.
4. The device disappears from the list.

If you are offline you get "You're offline. This action requires internet."

tip

If you lose a phone or tablet, open Devices and tap Logout on it straight away. That ends its session immediately, wherever it is. Follow up with Remove once the button changes, so it is no longer counted against your account.

Checking Your Agency Info

1. From the Personal Profile screen, tap Agency Info.
2. The top of the page summarizes your standing in the agency you are currently working in.
3. Below that, two sections list groups: My Groups and Open Groups, each with a count in its heading.
4. Tap Back to step back to the Personal Profile menu.

What the summary shows

Line	What it is
Agency name	The agency you are currently working in.
Abbreviation	Its short code.
Role	Your role in this agency.
Member since	When you joined, in your preferred date format.
Rank	The rank your administrator assigned you.
Status	The status label your administrator assigned you.
Allow paid device	Yes or No — whether you may use a personal paid device.
Paid Devices :	How many agency-paid devices you are allowed.
Devices :	How many devices you have in this agency.

Joining and leaving groups

Section	What it lists	Button on each row
My Groups (n)	Groups you already belong to.	Leave — but only on groups that are not private.
Open Groups (n)	Groups you may join yourself.	Join

1. To join a group, find it under Open Groups and tap Join. A prompt titled Are you sure? asks "You want to join this group". Tap Yes or No.
2. To leave a group, find it under My Groups and tap Leave. The prompt asks "You want to leave this group". Tap Yes or No.
3. On success the page reloads and the group moves between the two sections.
4. A section with no groups is hidden entirely, heading and all.

note

Private groups have no Leave button. Your agency administrator controls who is in them, from the Manage Groups and Manage Members screens. Ask them if you need to be taken out of one.

Working Offline

Action	Offline behavior
Viewing User Info	Shows the copy saved on your device. If nothing was ever saved you get "No internet connection and no cached data available."
Editing name, email, or phone	Saved on your device, shown immediately, and queued to send later.
Change Password	Refused with "You're offline. change password requires internet."
Viewing Devices	Shows the saved device list. Watches are included if you had ticked the checkbox.
Logout or Remove a device	Refused with an offline message.
Viewing Agency Info	Shows the saved copy. If nothing was saved you get "No offline data available. Please connect to internet."
Join or Leave a group	Applied on screen immediately, queued to send, and confirmed with "Group joined offline. Will sync when online." for a join.

How This Connects

• Where the data comes from. Your user info, device list, and agency standing are all fetched from your agency's server and saved on your device so the pages still open without a signal.
• What updates it. Your own edits here; your agency administrator, who can change your rank, status, groups, and device allowance from Manage Members; and the app itself, which updates your device's last-seen time as you use it.
• Rank and status are defined by your agency. The Rank and Status shown on Agency Info come from the lists an administrator maintains on Manage Ranks and Manage Statuses. The same values appear beside your name in the Directory and in the command personnel views such as Command Resources.
• Groups come from the same place. Both My Groups and Open Groups are drawn from the agency groups on Manage Groups. Whether a group is private, and whether it is a message group, is set there — and that is what decides if you can leave it yourself and whether it shows up as a messaging destination.
• Your contact color travels with you. The stripe on your User Info page is the same color used for your initials on member cards in Manage Members and in the Directory.
• Devices overlap with the device tools. The list here is your personal one. An administrator sees a member's devices through Manage Members, and the pairing tools for accessories live under Connect Device and Devices List.
• Date formatting follows your settings. Sign-up date, last login, last seen, and member-since all use the date format you chose in App Defaults.
• Offline and reconnect. Read-only pages fall back to the saved copy. Name, email, phone, and group join or leave are queued and applied on screen immediately, then sent when you reconnect. Password changes, remote logout, and device removal all need a live connection and are refused rather than queued.

Troubleshooting

If this happens	What to do
"No internet connection and no cached data available."	This device has never loaded your user info. Connect once and reopen the page.
"No offline data available. Please connect to internet."	Same for Agency Info. Connect once and reopen it.
"You're offline. change password requires internet."	Passwords cannot be changed offline. Find a signal and try again.
"Please match new password and confirm password"	The new and confirm fields differ. Retype both carefully.
Your current password is rejected	The message in the alert comes from the server. Check caps lock, or use the forgotten-password route at sign-in.
"Enter firstname" blocks your name change	First name cannot be empty. Middle name can.
A device has no button at all	It is the device you are using. Log out from Logout instead.
Logout did not remove the device from the list	Correct — logging out ends the session. The button then changes to Remove, which unlinks it.
The Watches section is missing	Tick the include watches checkbox at the top of the Devices page.
A group has no Leave button	It is a private group. Ask your agency administrator to remove you.
Your rank or status looks wrong	Only an agency administrator can change them, on Manage Ranks and Manage Statuses.
A name or email change has not reached teammates	It is held on your device until you reconnect. Go online and leave the app open for a moment.
Dates are in an unfamiliar format	Change the date format in App Defaults.

Related Pages

• Account
• Agency Profile
• Certifications
• Memberships

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